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  • Do I need to be able to swim?
    Yes, you must be able to swim clothed to the bank and will be asked to sign a disclaimer prior to your day.
  • Where are you based?
    We are based in Windsor, Berkshire but are a mobile service.
  • Do I have to pre-book?
    Yes please, we do not have a base where you can just arrive and take a boat.
  • What insurance do you have?
    We hold £10m Public Liability insurance
  • Is it safe?
    Yes. All participants will be required to wear buoyancy aids at all times and if you follow the simple river rules and our safety advice you’ll be completely safe! The rivers and boats we use are suitable for all levels.
  • How far can we travel in a day?
    We think that 2 miles per hour is an achievable pace in our canoes, obviously some will be faster than others. 10 miles is reasonable in a day for amateur paddlers and 15 miles for those who paddle regularly. The timings and distances also allow the chance to stop a few times, take in the scenery and take refreshments.
  • What do we provide?
    Boat, paddles, a dry bag, buoyancy vest, brief and map.
  • Is transport included / How do I get back to my car at the end?
    All our trips include transport options to or from your start/finishing point or from another pick up and drop off point by prior agreement.
  • I have never paddled before - does that matter?
    Not at all. You’ll get a quick lesson and will pick it up really quickly!
  • I have a young family – can we all go canoeing?
    We have to operate to insurance criteria which states; Ages 4 to 11 – one adult per child Ages 12 to 15 – two children per adult Ages 16 to 17 – three children per adult Unfortunately, we cannot accommodate under 4 years old.
  • What size is a group booking?
    Group bookings start from 6 persons.
  • Kayaking and disabilities
    We want everyone to enjoy the river safely, please call to discuss. We will try to assist if we possibly can.
  • What should we wear?
    Loose, lightweight clothing is recommended with footwear, trainers, aqua boots or full sandals. It can be very hot on the river when the sun is out (heat stroke / sunburn) so you may need something that covers your head, arms and legs. Alternatively, you may need waterproof and windproof layers. Please do not wear boots, heels, flip flops or jeans. Don’t wear anything you’re not prepared to get wet.
  • What should we bring with us?
    Lots of fluids, snacks or a picnic, or alternatively there may be a village or pub on route you have in mind. High factor sunscreen, sunglasses, hat, full change of clothes, towel. We provide waterproof storage for your belongings and there is adequate space for clothing and food.
  • Can we bring alcohol with us?
    For your safety, We suggest no alcohol whilst paddling on the river. If you’d like to enjoy a drink, please do so responsibly once your canoe adventure is complete.
  • What should we do with our valuables?
    Water and valuables don’t mix and we can’t accept any responsibility for this. If you have to take valuables with you e.g. your phone, please make sure it is stowed away in a waterproof container and be extra vigilant when you’re using it.
  • Can we bring our dog?
    Yes, small, well-behaved dogs are OK. Larger or more excitable dogs can cause instability and increases the chance of capsize or may jump out to swim. You know your dog so this is a personal judgement call. Please note we do not provide buoyancy aids for dogs and advise that your dog is never tied to the boat as they can get tangled or distressed in the unlikely event of a capsize.
  • Do we paddle through locks or portage (carry our boat round)?
    You can do either! We would suggest that you paddle through the locks when the lock keeper is on duty and portage if the lock is unmanned. There are chains fitted in the locks to hold onto.
  • Can we canoe in bad weather
    We rarely cancel a trip if it’s raining so make sure you bring the right kit to stay warm and dry. Your safety is our priority and we monitor river and weather conditions daily and ahead of your trip. If we decide conditions are unsuitable you will be advised before you travel and will be given the opportunity to rebook. If you’re unsure about the weather affecting your trip, please contact us in advance. For the River Thames, we are governed by the Environment Agency - river conditions. If the river is on yellow or red board, you cannot go in our canoes. For current river info go to
  • Will I fall in?
    Always a possibility especially getting in and out, the boats themselves are very stable, but mistakes do happen and its part of the fun!
  • Do you have a weight limit for customers?
    Yes, each type of boat has a weight restriction.
  • Can we launch our own Canoes, Kayaks or SUP's with you?
    Yes, we provide a transport / support service available on request.
  • What happens if I am running late?
    Let us know as soon as possible and we will do our best to ensure your day goes to plan.
  • Can I cancel a booking?
    You can cancel completely up to 1 week prior.
  • Can the company cancel a booking?
    Yes, we reserve the right to cancel a booking at any time, however this would be a very last resort and unlikely to be last minute unless due to extreme circumstances, if this does happen we will work with you to find a suitable alternative solution.
  • What if we have any more questions?
    If you need to ask anything else please contact us, our team will be delighted to help.

My Outdoor Adventure 

 A Community Interest Company (CIC)


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